As I posted before, I had some ordering problems with Newegg.com the resulted in not being able to get a product to my company in a timely manner and ordering through one of their competitors.

Today, I received a phone call from a supervisor at Newegg.com.  He called to explain why I had the problems in better detail and offer a credit on my next order.

The call quality was a little poor and his English was a little broken, but I think I got the important details.  Basically, the first order failed because their system didn't properly have the work billing address in it (even though I had entered it during the order).  On the second order, he claimed that my credit card company didn't have my billing address on file -- only my name.  Well, I get bills for them, so that seems odd.  And the other he said is that they also require that the shipping address be on file with the credit card company.  I guess you can't send gifts; this is just an annoying pain.  They must have really been bitten by some fraud to be this strict.

Unfortunately, because the call quality wasn't all that great, I didn't feel like getting into it much more with him (that and I was at work).  The call did start with an apology, which I appreciated.  He, however, did say they weren't taking blame nor were they blaming the credit card company (who's left? you do the math).  The other part is that I have ordered with my credit card from them before.  However, I did have the billing and shipping address as the same.

The credit they offered seems to require me to call them up, too.  I'll probably find something to order soon to use it.  Of course, it'll have to be something that I both want and need to have delivered at home.  I don't feel I need to share the amount, but it was on par (although less) than what Dell has offered me for ordering troubles with them.

Will I use them in the future?  Perhaps for personal orders but probably not for work orders since I need a reliable experience.

Shane Conder's Whateveritis of Nothing: Problems with Newegg.com

Posted by Shane on March 16, 2006 10:40 AM | Permalink