So, as is usual when we need to use QuickTime Pro, a recent update of iTunes has forced an upgrade of QuickTime to a version where our Pro registration key is no longer valid.  So, we had to buy it again today.  The order went through fine.  I got the order confirmation.  QuickTime appears in the downloadable software list.  However, there is no registration key to be found.  And I tried with both IE7 and Firefox 2.0, hoping that maybe it was a browser bug.  And I tried on three machines and kept checking my email.  Last time the code was instant.

So, we called Apple, which is pretty easy at 800-MY-APPLE.  After following the menus twice, there is no order support for QuickTime Pro.  It just points you at the website, which doesn't give me the information I need.  The Customer Service section also has links to the same place that doesn't actually show the registration code.

What gives?!

I had to fill out a web form that said, nicely, that they'd get back to me within 24 hours.  24 hours?!  The weekend will be almost gone by then!

Argh! 

I've got a rotten apple taste in my mouth now...

Posted by Shane on January 27, 2007 1:34 PM | Permalink