So, I got an email back from Apple about an hour ago.  This is their response:

Dear Shane,

Thank you for your recent order.

Although your purchase attempt was successful, a QuickTime Registration Code was not generated.

A credit in the amount of $29.99 is being credited to your account and should appear on your statement within five business days. Please contact your credit card company if you have questions about when the credit will be posted.

To receive a QuickTime Pro registration code, please re-order the code by going to

<http://www.apple.com/quicktime/buy> and click the link for your operating system.

We sincerely apologize for any inconvenience this has caused you.

Kind Regards,

The Apple Store

Thanks for your help, Mr. The Apple Store.  Mr. Store was nice enough to give me my money back within 5 days and let me buy again.  Normally, someone would probably want to wait for the refund to make sure it actually happens before they do the purchase again. I assume that the credit is actually $29.99 plus tax, too.  Did Mr. Store say it was? No.

And what's with the impersonal response?  Normal support systems include who helped you out for tracking purposes and so it feels like a human is helping you.  This actually looks like a form response, which makes me think this problem isn't unusual.

What I don't understand is why they couldn't just create a key and post it to my Apple store account.  It seems like that would have been easier.  Well, I guess I'm off to order again and see if a key gets generated the second time around. 

Posted by Shane on January 28, 2007 9:05 AM | Permalink