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Mobile Email Clients
So, I've got two phones now with email clients. The first phone is the relatively new LG Muziq from Sprint. The second phone is the Apple iPhone. Neither one of these solutions is even attempting to try to be as good as a Blackberry. The last Blackberry I used was the RIM 950 pager style and sized Blackberry many years ago. I had it for quite a while, running a Microsoft Exchange server at my home to support it. It would be at least a couple of years after I had it before they would start to support anything else.
One might be inclined to ask why I got rid of it and the service. As it turns out, with a Blackberry you can get and send email from anywhere. That is exactly the most annoying feature. Do you really want to be responding to email while out to dinner, in bed, waiting for a movie to start (ok, maybe here), and other unspeakable places (did you wash your hands first? really?). Seriously, though, between that and the constant vibrating on my hip when email would come in, I ultimately decided it wasn't really worth it. It took more than a month for the vibrating feeling to go away.
And yet I now carry two phones with full email abilities. This mini-comparison is decidedly incomplete, but there are a number of interesting features of both clients.
On the surface, there are all of the user interface differences between both the graphical portions and the input methods. Naturally, the iPhone is much better on both of these. The LG Muziq doesn't have a keyboard and doesn't implement the HID profile for Bluetooth, so you're stuck with the 12-key keypad. It does quite a good job at trying to make the most of it, though. However, getting used to the interface takes some time because it is different from most. For instance, it does things like click-and-hold for certain menus to come up on certain items. Once you do get used to it, though, it's actually quite functional.
However, feature-wise, there are some differences and you might -- or might not -- be surprised at which one I think is actually better and why.
Service-wise, the iPhone supports Yahoo! Mail, GMail, .Mac, AOL, as well as IMAP, POP, and Exchange (although, I think this is just an IMAP setting as it warns that IMAP must be turned on). The LG Muziq client, on the other hand, supports AOL Mail, AIM Mail, Hotmail, Yahoo!, Gmail, PCS Mail (Sprint's own, I guess?), in addition to IMAP and POP. The primary difference you'll note here is that the Sprint phone lists Hotmail.
Another interesting difference you'll find even before you receive your first email on the Sprint device is that it supports some form of push mail. It warns that with "push turned off, you must select Send/Receive to retrieve new messages from the server." After turning it on, it warns that push notifications are charged at the text message rate. This must mean they are doing something like J2ME-directed messages (I forget which JSR that is). The iPhone, on the other hand, can be set to check for new email every 15 minutes, 30 minutes, 1 hour, or just manually. The difference here really depends on what push means and how often it can do push. Are their servers really checking email any more frequently than the iPhone itself is checking for email? The answer appears to be a yes, which is interesting -- that's a fair amount of traffic given enough users.
Finally, the feature that I find gives the edge to one of the clients. You'll quickly find that the iPhone client works just like any typical desktop client for checking email. It manages it's own interpretation of what has been read or not. If you delete something, it goes in to a local deleted items. Messages are left on the server so a desktop client can check them. In short, it's not unlike if you were using POP from a couple of different computers, even if you're using Gmail or whatnot. In fact, I think the way it does Gmail is actually through POP. On the other hand, you've got the client on the LG Muziq that handles the web clients a bit differently. It is much more of a sync operation. So, if you've read an item on the Sprint handset, it'll be marked read in Gmail or Hotmail. If you delete an email, it'll also be moved in to the deleted folder on those services. This may or may not be what you really want, but it does do that. What this means, though, is that when you get back to your browser and check your email there, you can see which you've read on the Sprint handset but that's not the case with the iPhone. If the client also supported Gmail tags and Hotmail folders for moving items, it would be nearly perfect.
Why not perfect? Well, there's one other feature missing that is of limited importance for typical emails but useful with mailing lists and newsletters. That's the ability to read HTML mail. It only reads mail in text format. The iPhone client is far superior here. It can read HTML mail, as well as most document format attachments including PDFs and Word.
Unfortunately, the lack of syncing the read status has been quite a nuisance. So, in the end, the client on the LG Muziq is actually better from a purely feature point of view and primarily because of the push and sync nature of the client. The user interface and usability of the iPhone client, however, is going to be hard to beat by any non-smartphone client.
Posted by Shane on August 14, 2007 7:00 AM | Permalink
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Comments
Thanks for your through review. At SEVEN, the software vendor behind Sprint Mobile Email on LG Muziq, we're delighted on your positive findings, as the experience is a result of a long and intense cooperation with Sprint, LG and SEVEN.
I wanted to provide a couple of comments: Text message rates -- Despite the warning of text message charges, Sprint does not currently charge for the text messages that are used to push new email to your LG Muziq. This warning will be removed in due course.
Push -- One of the big benefits of push is that as your phone does not need to periodically check for new emails, it saves its battery. Further, it is even more real-time than any frequency of periodic polling, as Sprint Mobile Email actually receives the new email notification directly from the email server - not checking it for new emails every minute or so. This lowers the load on the email servers for the highly popular Sprint Mobile Email service.
User experience -- We are working hard to make sure the small details that people would expect their mobile email service to accomplish actually are there. I'm glad you noticed the synchronization of read/unread markings.
Posted by: Ari Backholm | August 14, 2007 1:39 PM